Privacy Policy

Account information: Phone number (required), name, email, profile photo, addresses, and UPI IDs you choose to save.

Identity verification: Aadhaar number (for partners, sellers, and riders), PAN (for payouts above threshold), and selfie for face match.

Transaction data: Purchase history, bid history, payment methods, wallet balance, and payout records.

Device and usage data: Device model, OS version, app version, IP address, approximate location (GPS when permitted), and in-app activity logs.

Communications: In-app chat messages, support tickets, and feedback you submit.

We use your information to:
- Provide and improve Platform services
- Process transactions and payouts
- Verify identity (KYC) and prevent fraud
- Match buyers with nearby sellers and services
- Send transactional notifications (OTP, order updates, bid alerts)
- Provide customer support
- Comply with legal obligations
- Generate anonymized analytics to improve the Platform

We share your information only as follows:

With other users: Your display name and approximate location are visible to other users during transactions. Phone numbers are never shared directly — communication happens through in-app chat or masked calling.

With service providers: Payment processors (Razorpay, Juspay), SMS providers (MSG91, MTalkz), cloud infrastructure (AWS, Cloudflare), and analytics tools receive limited data necessary to provide their services.

With authorities: When required by law, court order, or to protect the safety of our users.

We do not sell your personal data to third parties.

Your data is stored on servers in India. We use encryption in transit (TLS) and at rest. Access to personal data is restricted to authorized personnel on a need-to-know basis. We conduct regular security audits and follow OWASP guidelines.

We collect location data to show nearby listings, calculate delivery distances, and match riders with orders. You can control location permissions through your device settings. Disabling location may limit certain features.

Our web platform uses essential cookies for authentication and session management. We do not use third-party advertising trackers. Analytics data is collected in anonymized form.

We retain your account data for as long as your account is active. Transaction records are retained for 8 years as required by Indian tax and commercial law. You can request deletion of your account at any time — we will delete personal data within 30 days, except where retention is legally required.

Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Nominate a representative to exercise your rights

To exercise these rights, contact our Grievance Officer (see below).

ShopQ is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover that we have collected data from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via SMS. Continued use after changes constitutes acceptance.

Name: Grievance Officer, PulseCommerce Private Limited
Email: grievance@shopq.ai
Address: 1606-B, Orbit, Raidurg, Hyderabad 500081, Telangana, India
Response time: Within 72 hours of receipt

For privacy-related questions, contact us at: privacy@shopq.ai
PulseCommerce Private Limited, 1606-B, Orbit, Raidurg, Hyderabad 500081, Telangana, India